Frequently asked questions
The questions we get most often — timing, price, documents and how we handle cargo. If yours isn't here, write to us and we'll answer directly.
Delivery and transit times
Express is 24–48 hours, scheduled air freight is 3–5 days from the UAE to Russia and 4–6 days the other way, and the sea line runs 25–38 days. Transit time counts from acceptance at the warehouse, not from your request.
In the UAE we collect in any emirate; our main warehouses are in Dubai and Sharjah. In Russia we accept cargo in Moscow and the surrounding region, and from other regions through a partner network with consolidation at the Moscow warehouse.
Yes, in both directions. You can collect at the warehouse yourself or order delivery to an apartment, office or the recipient's warehouse.
The cargo stays at our warehouse and goes on the next available service. Your manager tells you about the change before you notice it in the tracking.
Money and settlements
By the greater of actual and volumetric weight, taking into account the delivery mode, cargo category and any extra services. The quote is agreed before dispatch and doesn't change afterwards without your consent.
Yes. Customs clearance and cargo handling are already in the delivery price. No separate fees appear after dispatch.
In roubles or dirhams, in cash or by bank transfer to a legal entity. Whether payment is due before dispatch or on receipt depends on the direction and cargo type and is agreed in advance.
Yes, steady volumes get their own tariff. Send us an approximate monthly weight and we'll propose terms.
Working with cargo
Yes. Sender and recipient details plus a cargo description are enough. Pickup, packing and paperwork are on us.
Yes. We'll buy from a shop, mall, market or supplier in the UAE, check the order and ship it with the rest of your cargo. A link or the seller's contact is enough.
Weapons and ammunition, narcotic and psychotropic substances, explosive, flammable and toxic materials, and anything prohibited for import by either country. Borderline categories are checked before booking.
Yes, on request. Insurance covers the declared value for the whole journey, including handling at the warehouses.
Record the state of the packaging on receipt and tell your manager the same day with photos. We'll pull the shipment records and, if the cargo is insured, start the claim.
Didn't find your answer?
Write to us — a manager will answer for your situation and quote your specific shipment.